You will receive the message Sorry, something went wrong. If your organization is using a custom EWS URL on your Exchange Online configuration (in place of the default ), Dynamics 365 App for Outlook is not supported.
For more information, see Issue when trying to access Dynamics 365 within the Add-ins area of Outlook. You might have issues accessing Dynamics 365 in the Add-ins area of Outlook if you don't have the necessary updates for your installation version. There are two ways to install Microsoft Office: using a Windows Installer (MSI) version or a Click-to-Run (C2R) version of Office. Known issuesįor known issues with this version of Dynamics 365 App for Outlook, see the Dynamics 365 Customer Engagement Readme. To learn more about what Dynamics 365 App for Outlook offers, see the Dynamics 365 App for Outlook User Guide. For example, view information about email or appointment recipients, or link an Outlook email or appointment to a Dynamics 365 record such as an opportunity, account, or case. People can use Dynamics 365 App for Outlook to tap the power of Dynamics 365 while using Outlook on the desktop, web, or tablet. The latest release of Dynamics 365 App for Outlook, works with Dynamics 365 (online), version 9.0 or later only.ĭelegated users can not use Dynamics 365 App for Outlook to track emails. Applies to Dynamics 365 (online), version 9.x